Utterly Poor Service

Still without a phone after 3 weeks heading for 4.<br> I've sent emails to Samsung Smart-Care staff, made telephonic follow ups, sent an email to [Email Removed] as well. I'm done with Samsung now. They produce good phones, but after this experience I'm switching to another brand. I can't deal anymore. I'm going on holiday in 3 days time and don't have a phone, so I'm forced to buy one now - so unnecessary actually. Thanks to Samsung's poor service and lack of communication.<br>