utterly disgusted

This is a follow up on what i wrote previously on Hello Peter. A guy by the name of Siyabonga from Samsung head office called me to follow up and promised to give better service and to make sure i do not have to encounter anymore problems. My phone was taken in on Wednesday 11.02.2015 and i haven't received my phone to date being 17.02.2015. The service is so poor. I have to always follow up on everything and every time i get a pathetic apology sometimes I am told that my messages are not passed through and also that the courier service is to blame but no one holds them accountable. I am utterly disgusted and wish not to have future relation with Samsung. i even hate the fact that i own a samsung fridge and a LCD. I really do not wish to upgrade to a Samsung device because of their lack of professionalism. The love of a samsung brand is slowly fading and i might need to move on as Samsung is not worth my money and loyalty. Ke grand hey, ke sharp ke samsung. Ek is gatvol