MMdK
Marizanne Meintjes de Klerk

1 reviews | Active since Sept 2018

09 Feb 2023, 18:52

UTTERLY DISAPPOINTED

Utterly disappointed

I have been a loyal Samsung customer for years now and have had a few of samsung's flagship phone's and was truly excited to receive my s22 ultra but my excitement was of short term.. after a a few months my selfie camera did not work gave an error message. I the took phone in for repair, it was 4 weeks in Kimberley, phone came back with message nothing wrong the lady at mtn even saw for herself, before I took the phone home that nothing was repaired so I was another 4 weeks without my new very expensive flagship phone and it still wasn't repaired then started the battle with repair men and SAMSUNG. They told me they will pick it up and get it repaired so my phone was away AGAIN for 5 weeks this time they found the fault, one of my cameras burned so it was replaced. Got my phone back not even 2 weeks and there is no network signal for 8 days. So I went back to MTN this morning and they tried again and couldn't fix it. I called Vaughn at SAMSUNG Call Centre, now they told me the phone must be repaired AGAIN!!!!, I have my own bussiness and make my living by receiving calls and making bookings. For 8 days now I couldn't receive any phone calls or make any phone calls!! How are SAMSUNG going to rectify this?? I want a NEW PHONE WITHOUT all these faults because at this stage I am even considering to stop my contract with MTN and go to Vodacom, and also STOP my payments for my phone UNTIL he is REPAIRED or REPLACED WITH A NEW PHONE and seeing a lawyer for my loss of income due to the fact that my phone which is SAMSUNG claims to be the best has FAILED me.. In other words SAMSUNG has failed me because all I hear is "we understand your frustration ma'm" no SAMSUNG you DONT!!!!!! because you receive my money but I have no phone and I am losing money because your phone(SAMSUNG) keeps giving problems!!! I am paying for a phone that is more with SAMSUNG and repairs than it is with me!!

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Replies (4)
Samsung South Africa
Samsung South Africa's reply09 Feb 2023, 18:53
Official
Good evening Marizanne,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
^NM 
Samsung South Africa
Samsung South Africa's reply10 Feb 2023, 08:34
Official
Your query has been escalated we will inform you once it has been resolved. Please wait for feedback.^NM
MMdK
Marizanne Meintjes de Klerk's update12 Feb 2023, 20:23
Reviewer Update
Here's the responce from Samsung itself on my review

Zanne,

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Submit something new

Thanks again,
Samsung

VERY DISAPPOINTED AT SAMSUNG SA
MMdK
Marizanne Meintjes de Klerk's update24 Feb 2023, 15:55
Reviewer Update
Utterly disappointed
I need to add this to my previous review


My phone was picked up AGAIN on the 9th of February 2023, because there was something wrong with its network.

I cant make or receive any calls. This is my business phone and I've lost business because I have to STRUGGLE with SAMSUNG to replace my phone with a NEW ONE.

I am FURIOUS at Samsung......i've had this top of the range phone for almost 7 months now, and I had it maybe 2 months.....all the other months its in for repairs.....this is UNACCEPTABLE to me......i must pay my contract every month, but I dont have any use of my phone......i dont think its fair that i must pay for something i dont have.

Please Samsung, can you sort this out? Otherwise i am forced to go and get help from my attorney, because SAMSUNG SERVICE is BEYOND PATHETIC!!!!
Today is the 24th of February 2023, Voice of customer was suppose to call me 2 days ago.....HAVEN'T HEARD ANYTHING FROM THEM!! MOST PATHETIC SERVICE EVER......DON'T BUY SAMSUNG AND DONT DO BUSINESS WITH THEM!!! Iam sure there are companies that look better after their clients......DO NOT SUPPORT SAMSUNG AT ALL.....