Utterly bad customer service and bussines etiquette from Samsung South Africa and Liptronics

I am utterly disgusted with Samsung South Africa and their affilliated company Liptronics. I have a sumsung inverter washing machine, the machine has a 10 year warantee on the motor, the machine is about 5 years old. It stoped working and displayed a motor fault error code. I contacted Samsung Customer Care, the lady on the other side was very helpfull and assured me that the motor was indeed covered under warantee. She provided me with a Job no. and logged a call with their sub-contracting company Liptronics. She also provided me with their contact details and said that Liptronics will contact me the next day and set up an appointment for their technician to come out and do repairs. The next day no one from Liptronics contacted me. On the third day I contacted Liptronics... First the phone just wrang without answer. Itried again and on the fourth attemp they answered????? Not a good start I thought to myself. From the word go I was flabbergasted with they way they dealt with their customers, they could not provide me with a date and time the technician would come out and just said that the technician would contact me a day before the time to shedule an appointment. A couple days later the guy phoned and said he was on his way to come and repair my washing machine. I was obviously not at home and said to him it’s impossible as I was at work and he was supposed to contact me before hand and shedule an appointment. He was surprised, so I told him I will speak to his office again. I contacted Liptronics again after trying to get hold of them again with the phone being unanswered a couple of times. The lady on the other side was rude and I got the feeling that she does not teally want to assist and sort out my problem. She still could not tell me when they would be able to repair my washing machine. I got rather upset... I decided to hand the matter over to my more diplomatic better half. My girlfriend then continued and got the same responce, also phone being unanswered and same poor utterly bad customer service. My girlfriend eventually got them to agree to a date and time. The technician came out, I assisted him and answered all his questions and watched him as he was doing his diagnosis. He did not switch the machine on. He simply comented that the motor was faulty and needs to be replaced under warranty off course but that I would be liable for the labour (call out fee) which I accepted no problem. The technician would go back to Liptronics and order the motor. Then a couple of days later, my girlfriend contacted Liptronics again to follow up, the lady on the other side, rude as usual said that they must replace the motor and the pc board!!!!!!! She said the motor is covered under warantee but we are liable for the call out fee and the pc board!!!! The cost for a new pc board is around R1700!!!! So i was in for the call out fee of about R600 and the R1700 for the pc board. So in total i was in for R2300 on a washing machine that's about 5 years old!!!??? Then my next issue is, why must I pay for the pc board? Surely if the motor failed and caused the pc board to fail aswell that must be covered by Samsung????!!!! Then my next issue is, the technician did not even test the motor or pc board but he condems both? I know he did not test either as I watched him. He did not test the pc board to see that it does give power through to the motor or not but yet he condems both. I was not happy at all and contacted Samsung Customers Care again. The lady pulled up my job and said that she can see that a new motor and pc board was ordered, I asked her how can they change a pc board that was assumed to be broken and charge me for it, she rep**** that this was procedure and they replace the pc board as a precaution!!!! So in a nutshell I must pay for the pc board that is maybe faulty????!!!!! Shocking business etiquette... thats all i can say!!! I then thougt let me check on hallo peter and found far to many bad reviews on Liptronics, and to make matters worse, Liptronics dont even reply to any complaints. Just shows that they dont give a damn about their customers. It is now more than 3 weeks later and my washing machine is still not fixed. Come on Samsung South Africa!!!!!!