Utter Disregard of Customer Service, Police Report

A case of THEFT will be open with Brooklyn police station tomorrow!<br> <br> 6 weeks ago I handed in my Galaxy Note 4 at Brooklyn Samsung, after many fights and terrible feedback from Ken and Damien I got hold of Sthembiso Kunene who got my phone sorted in a week. I paid close to R4000 which they happily took for my phone, surprise surprise it still did not work, I took it back 2 weeks ago as the IMEI number had to be rewritten which I was informed would take maximum a week. Last Thursday I got a call from your Head Office stating the phone would be returned that weekend, it is a week Later and it is still not there!! I phoned Ken yesterday and he promised he would send me an SMS with the whereabouts of my phone, I DID NOT GET ANYTHING! I phoned the Head Office who promised me the Supervisor will call me yesterday and guess what? I got no call! I phoned again this morning demanding to speak to Sthembiso who \was not there"after throwing my toys out the ct he suddenly appeared"