Utter disappointment

I bought a metallic french door fridge at Makro in Germiston in November 2013, in March 2014 it started giving a sound as if an airbus is taking off, I called sumsung support, they sent technicians who opened the back cover of the fridge and said it was fine, few weeks later it started collecting water not sure from where into the fruit and vege baskets of the fridge, i first just emptied the baskets until i couldnt take it any more so i called sumsung support again, another technician was sent and he said \the previous technician did not close the back cover correctly and it's no longer the case of closing the cover correctly but it needs to be replaced"he left on that day and came back few days later and then replaced the cover with the new one. I kid you not"