Using 3rd party services and then washing their hands

My Samsung fridge broke in April this year (gas leak) and I called the Samsung service center to come and fix (out of warranty). They apparently don't do their own repairs so in turn sent me Inyathi Appliances who took 4 days to pitch by which time I had to throw all of my groceries away. First guy pitched without any spare parts, took a look and said that someone will come tomorrow and regas as well as fix a leak in the door. The next day a guy arrived with no knowledge of what needs to be done, said he didn't have the gas and only after me talking to a guy at the office pulled a gas and "fixed" it. We kept asking if the leak was fixed and according to him it was (but he didn't have a clue about the door leak story from the previous day. We smelt gas for the next few weeks but have attributed it to regasing process. Now less than six months later fridge is not cooling again and I have called Samsung Service Center to complain only to be told that it is a long weekend and they can't help me since they are not a 24/7 shop and they can't escalate the issue since that process doesn't exist past the team leader (Thuli). She was also not confident that they could fix this free of charge since according to her this kind of repair can only be guaranteed for maximum 3 months?!?!!? I have asked her to get her manager to call me but that was too much trouble as well. So here comes another batch of spoiled food but who cares about the customer and his problems. You would think that when you go and spend R20k+ for a set of fridges plus have 3 Samsung phones and a tablet someone would care about losing business but apparently lack of service is ok at Samsung SA

Mladen ********** 017

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