GA
Granville A

1 reviews | Active since Oct 2016

03 Oct 2016, 13:16

User Unfriendly Samsung.

<p>I can get no help whatsoever from any Samsung source regarding my video camera. It appears on no list, and my vidcam has now become an expensive piece of junk, as I can't use it without some help, which seems in short supply. After being shunted from pillar to post for months, I have decided never to entertain buying any Samsung product in future.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Oct 2016, 14:20
Official

Hi Granville,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.