AM
Achal M
1 reviews | Active since Aug 2016
04 Jul 2024, 09:05
Useless Z5 Flip Customer Service!!!
This is my THIRD Hello Peter post, frankly I don't have the energy to repeat the same story because nothing will be done by Samsung. I still do not have a fully functioning screen since March! I spent 25k on an Z5 flip that sounds like an expensive packet of Simba chips every time the phone opens and closes...This is a warning to anyone looking to buy a Fold or Flip phone, there are numerous issues which no one tells you about! DO NOT BUY IT! I regret it everyday!
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
04 Jul 2024, 09:15Good day Achal
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply04 Jul 2024, 09:15
Official
Good day Achal
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
AM
Achal M's updateReviewer Update
04 Jul 2024, 09:49Thank you! I just need assistance booking in the phone as without Samsung driving it, MM All will refuse to assistance 😒
AM
Achal M's update04 Jul 2024, 09:49
Reviewer Update
Thank you! I just need assistance booking in the phone as without Samsung driving it, MM All will refuse to assistance 😒
Samsung South Africa's replyOfficial
04 Jul 2024, 16:47Please be advised that we have escalated your concerns through to the relevant team. Please wait for feedback.^NM
Samsung South Africa's reply04 Jul 2024, 16:47
Official
Please be advised that we have escalated your concerns through to the relevant team. Please wait for feedback.^NM