VB
Vanora B

1 reviews | Active since Apr 2015

23 Apr 2015, 09:51

USELESS WARRANTY

Three years ago we bought a Samsung double door fridge / freezer (with water cooler). Paid R14 995 for it. The fridge and freezer have not been cold for the last 4 days - got 3 electricians in to look for fault - we have to replace compressor - all my appliances and telephones and tvs are Samsung. - Today I feel like getting rid of all my Samsung goods. The call centre says there is only 2 year warranty - how can a fridge's compressor pack up after 3 years? How can Samsung not own up to this problem. This is an expensive appliance - did not expect it to break after 3 years. And fyi it is very well looked after. I am extremely disgusted in Samsung's service

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Replies (1)
Samsung South Africa
Samsung South Africa's reply23 Apr 2015, 12:57
Official
Hello Ellenique,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind Regards
Samsung SA