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altaaf D
1 reviews | Active since Mar 2014
31 Aug 2019, 20:28
Useless service
By my 2 previous review you would know that samsung mobile care has attempted to ***** my money with an unauthorized debit..luckily for me I was quick enough to reverse it..its Been 1 month now and I have had so many calls from Samsung staff but you guys still havnt given me an answer as to why you tried to ***** my money and who In your company tried to ***** my money..for a massive company the service is pathetic..surely by now someone should be able to give me an answer...
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Replies (2)
Samsung South Africa's replyOfficial
31 Aug 2019, 20:37 Good day
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^MS
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^MS
Samsung South Africa's reply31 Aug 2019, 20:37
Official
Good day
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^MS
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^MS
Samsung South Africa's replyOfficial
31 Aug 2019, 23:49Good day
Herewith your reference number:
***
SamsungSA:^MS
Samsung South Africa's reply31 Aug 2019, 23:49
Official
Good day
Herewith your reference number:
***
SamsungSA:^MS