sS
shane S
1 reviews | Active since Feb 2012
23 Nov 2022, 15:05
useless service
A useless after sales service , i had sent my microwave for fixing back to the store i purchased from , between pick n pay and samsung they didn't know it could be picked up to be repaired sat at store for 60 plus day , finally goes to get fixed and i am asked for R2021 to fix it coz of pest infestation , and warranty does not cover that , so i ask you to prove that it came from my residence but you don't want to send someone to look at my place , i am sick of ur useless staff url hire now i must be losing a microwave coz samsung and pick n pay dnt know their service level agreement . bunch of ******* work hand in hand coz they dont want to pay they find any excuse to not repair under warranty
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Replies (2)
Samsung South Africa's replyOfficial
23 Nov 2022, 15:06Good day Shane,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply23 Nov 2022, 15:06
Official
Good day Shane,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
sS
shane S's updateReviewer Update
24 Nov 2022, 08:37but url are ******* i have escalated to the ombudsman because url service is a disgrace , why was an internal investigation not opened to see why my microwave sat at point store for 60 days , as that is where the pest infistaten could have happened , samsung must just go to china coz ur stuff dont last , ur service skills are **** url employ people who dont work and i know will lose 2400 coz of ur *********** staff ,i requested for a manager to call me but none has come back till date shows how stupid the staff are , as i want to know how can my warranty be void if they cant tell me where the infestation happened . so items stands in a warehouse before even coming to store then also stands in store till its sold then stood another 60 days at store now yu want to acuse me , I want a samsung representative to come to my place and confirm it happened at my place what is so hard about that , but they wont come coz they already paid and give a **** about after service
sS
shane S's update24 Nov 2022, 08:37
Reviewer Update
but url are ******* i have escalated to the ombudsman because url service is a disgrace , why was an internal investigation not opened to see why my microwave sat at point store for 60 days , as that is where the pest infistaten could have happened , samsung must just go to china coz ur stuff dont last , ur service skills are **** url employ people who dont work and i know will lose 2400 coz of ur *********** staff ,i requested for a manager to call me but none has come back till date shows how stupid the staff are , as i want to know how can my warranty be void if they cant tell me where the infestation happened . so items stands in a warehouse before even coming to store then also stands in store till its sold then stood another 60 days at store now yu want to acuse me , I want a samsung representative to come to my place and confirm it happened at my place what is so hard about that , but they wont come coz they already paid and give a **** about after service