Useless Service

<p>My Samsung phone's got a '****ch'.. were told to get a quote from Samsung in Menlyn (by my insurance company). For someone that NEVER shops in Menlyn, the venue was already a challenge. Took off from work, went to the 'first' Samsung shop in Menlyn. They told me to visit the 'other' shop (repair shop) on the same level (for someone that NEVER shops in Menlyn to be 'shoved' to a different shop, already made my blood pressure rise). When I arrived at the 'second' shop, they were very helpfull..NOT. They just stated that there repair department is not 'running' at the moment (wonder what is working if you're a repair shop, but your repair department is not running...typical). Any case AGAIN were shoved to the next Samsung shop in a different mall (Not a clue were that is). Therefore, I never made it to ANY repair shop, never were helped by ANY consultant... In all my years I have NEVER had such BAD service from a company. How on earth do you call yourself a repair shop without being able to help your clients... For a brand like Samsung, you ought to have a plan B...not a Sorry..can't help..withou even trying to find out what the problem is. Useless!!!!! Have never and will never shop at MENLYN SAMSUNG again.</p>