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Prudence M

1 reviews | Active since Apr 2011

18 Aug 2016, 00:15

Useless samsung washing machine ever

<p>4 months ago our home washer was changed.Worst decision ever cos we have to hand prewash all items in order to have dem really clean</p>

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Replies (3)
Samsung South Africa
Samsung South Africa's reply18 Aug 2016, 09:45
Official

Hi Prudence,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ********** 276

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.

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Prudence M's update24 Aug 2016, 19:03
Reviewer Update

Actually it was bought o 14/06/2016.Even thinking of going back and request my washing machine to the person I gave it too cos my clothes are always dirty after 4 washing cycles in the machine,could U imagine the time and electricity waste.

Yes a technician was sent through

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Prudence M's update29 Aug 2016, 15:38
Reviewer Update

Is Samsung client satisfaction a priority or is it sales???? Waiting for a response.Technician came a week ago