1 reviews | Active since Dec 2016
Useless Samsung support to redeem buy&get vouchers
Samsung has had a promotion called buy and get....we have been trying to redeem our voucher. Although we have been getting NO joy. Always being told our entry is complete...only to be told we didn't submit correct documents. All required documents have been submitted, as well as tax invoice UNDERLINING all the details they wish to see....again only to hear that its not correct.
Seems like they are just stalling, so they either dont pay the voucher so that after the closing date they can say we didnt qualify....
Why have a promotion, if you are looking for ways to make it difficult for people to redeem them.
They have a Whatsapp chat, which seems to have NOBODY replying to the messages...all you get is a reply to say someone will reply, and then later in the afternoon a reply to say, your chat has been closed, because its after hours....I have requested to chat to an agent to assist with my voucher, looks like they hired ghosts.
I would like to have a supervisor or manager to call me... Or maybe this will also be ignored.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
YOU ARE DELAYING THE DAMN PROCESS!!! LOOOOOK AT THE DAMN TAX INVOICE
YOU ARE DELAYING THE DAMN PROCESS!!! LOOOOOK AT THE DAMN TAX INVOICE
This is just a damn **** !!
This is just a damn **** !!