USELESS Samsung - customer service a farce!!

I purchased a brand new Samsung Z fold. I have not only had issues with the device but also significant issues with the service I received from Samsung in trying to get it sorted.

The device seemed to be overheating, so I decided to have it checked out. After a couple of times of the device having been booked in to the Repair Centre, the issue persisted. Eventually even the motherboard was changed. When I fetched the device, I noticed a crack on the screen. I also noted issues with the front camera, and was informed this was due to the front screen having been replaced when changing the motherboard - it appeared that Samsung had supp**** a reject screen. I made notes of all this on the official forms (I have copies of these). I was advised to use the phone to see if the overheating at least was resolved. When using the phone, I also started noticing that the battery would drain extremely fast. It seems that Samsung also supp**** a reject battery! After numerous discussions, I was advised that the device itself seemed to be a factory reject and it would be replaced (I have references for all this). When I took the device back, I was instead slapped with an invoice to fix the screen (even though the reject screen was supp**** by Samsung and documentation of this was provided). The matter was escalated to VOC, and handed to a gentleman called Vaughan - who was of no help and insisted that since the screen was faulty (even though supp**** by Samsung and documented on the notes from the beginning), the warranty was void. I requested to speak to his manager, but was rudely informed that there was no manager and I could not speak to anybody besides him!!

After various other attempts I finally managed to speak to a so-called manager Thandiwe who at least had the decency to listen to the merits and promised a speedy resolution. She requested reference numbers, proofs, copies etc all of which were sent off on 4 December 2023 to ***, n.tshabalala was also copied on the email. It has been ONE AND A HALF MONTHS and to date there has been NO progress, NO updates, No response - NOT even an acknowledgement of the email. Further follow up emails have also failed to elicit any response, making me suspect collusion in cover-ups!

Beware folks....stay away from Samsung phones - they are only good for taking your money but the after sales support is a farce!!