SR
Sanusha R
1 reviews | Active since Dec 2016
14 Jun 2022, 15:29
Useless Samsung!
Samsung Customer Service is useless! I have been given different stories, incorrect information and incorrect turn around times.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
14 Jun 2022, 15:30Good day S****ha ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply14 Jun 2022, 15:30
Official
Good day S****ha ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
SR
Sanusha R's updateReviewer Update
14 Jun 2022, 16:26Samsung how do you appoint a Service Provider that say I must need to be available to whole day to wait for the technician? What type of customer service is this?
SR
Sanusha R's update14 Jun 2022, 16:26
Reviewer Update
Samsung how do you appoint a Service Provider that say I must need to be available to whole day to wait for the technician? What type of customer service is this?
Samsung South Africa's replyOfficial
14 Jun 2022, 17:22Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply14 Jun 2022, 17:22
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
SR
Sanusha R's updateReviewer Update
15 Jun 2022, 08:41Nichole the query was escalated yesterday morning! Yet nothing has been resolved! Please pull all the call records for the calls made to Samsung. I would like to listen to them.
SR
Sanusha R's update15 Jun 2022, 08:41
Reviewer Update
Nichole the query was escalated yesterday morning! Yet nothing has been resolved! Please pull all the call records for the calls made to Samsung. I would like to listen to them.
SR
Sanusha R's updateReviewer Update
15 Jun 2022, 12:45Samsung I still haven't received any communication from your office. How long are you going to ignore me and my complaint?
SR
Sanusha R's update15 Jun 2022, 12:45
Reviewer Update
Samsung I still haven't received any communication from your office. How long are you going to ignore me and my complaint?