1 reviews | Active since Oct 2016
Useless Phone
<p>I bought an A5 cellphone during 29 August 2016 and a few days later (23 September 2016) the screen of that phone cracked internally where as I did not even drop or smashed the phone. I charged it during that morning as soon as I got home from the shops, and when I removed it from the charger the screen was blank and there an internal crack, it was working fine just before 11 a.m that saturday. </p> <p> </p> <p>When I took it back to the store I got it from they said it will not be covered by waranty as this is a physical damage from my side and I did not even drop the phone as I said. </p> <p> </p> <p>I feel like moving from Huawei to Samsung was the biggest mistake I ever made. How do you explain a new phone being damaged within a matter of weeks?? A brand new phone for that matter. </p> <p> </p> <p>Huawei phones can crack the screen and still work for months even!!!!!</p> <p> </p> <p>Even worse my insurence will not fix for whatever reasons. Now I am stuck with a brand new and useless phone. </p>
Hi Priscilla
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Priscilla
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Useless phone call I received!!!!!!!!! You cannot help me or fix that stupid hand-set I bought I am stuck with a new and useless Samsung phone.
I am being told that only certain phones from Samsung are fixed for free (screen) yet that A5 that I bought was only a few weeks old, barely a month.
I reagret the day I bought that uselsess cellphone. Guess I am stuck with it as I wasted my money on that product.
Going back Huawei as it is a very good brand.
Lesson learned.
Useless phone call I received!!!!!!!!! You cannot help me or fix that stupid hand-set I bought I am stuck with a new and useless Samsung phone.
I am being told that only certain phones from Samsung are fixed for free (screen) yet that A5 that I bought was only a few weeks old, barely a month.
I reagret the day I bought that uselsess cellphone. Guess I am stuck with it as I wasted my money on that product.
Going back Huawei as it is a very good brand.
Lesson learned.
