Useless personnel

After MONTHS of trying to get the issue with my phone sorted, nothing has been done. To Mary Maponya and Rudolphe at Samsung, after promising to try and \help"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;869092;816886;14;5;0;0;0;0;5;NULL;NULL;NULL;15/07/03 11:16;15/07/03 9:19;Superstar Sam;;Samantha;;I was very much impressed by the prompt response to my service request. I spoke to Samantha over the phone and followed up with an email that was responded to immediately. I normally expect a few days before I get a response, particularly when emailing a general email address and Sam's service was truly impressive. One more reason to encourage my friends to sign up, besides the crazy reduced prices, the customer service trumps everything else. Thank you.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;869096;814823;28;2;0;0;0;0;2;NULL;NULL;NULL;15/07/03 10:39;15/07/03 9:21;Terrible & slow service!;8,91E+12;;***;I signed up with Skills Academy/College SA 20th March 2015 for Beauty Therapy. I have received a welcome pack manual & was sent 2 assigments (2 books) a week apart, I don't know why 2 were sent as I have not completed the 1st one?<br> <br> I however found out at the end of April that I was expecting. I became very ill with my pregnancy & had to take meds. I haven't been able to complete the assignments and we are needing all funds at the moment.<br> <br> After discussing with my husband, we've decided that it would be best to cancel and pick up at a later stage. I contacted Skills Academy in June & spoke to so many different people. I was given incorrect information as to how to proceed with the cancellation. <br> <br> I was sent from pillar to post when eventually Sebastian got the ball rolling, I am now however in the same position! ANOTHER debit went off my account for a service I have NOT made use of!! Everytime I get told \it's with the board\"""