NR
Nirvad R
1 reviews | Active since Jul 2019
20 Mar 2024, 12:55
Useless customer service
Still waiting for my refund its been 2 months and Voice of Customer division is so useless. 2 MONTHS and ive been calling every week
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
20 Mar 2024, 12:57Good day Nirvad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply20 Mar 2024, 12:57
Official
Good day Nirvad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
NR
Nirvad R's updateReviewer Update
20 Mar 2024, 14:09Literally the same useless reply from 3 weeks ago
NR
Nirvad R's update20 Mar 2024, 14:09
Reviewer Update
Literally the same useless reply from 3 weeks ago
Samsung South Africa's replyOfficial
21 Mar 2024, 09:58Good day Nirvad,
We do apologize for the inconvenience and undue frustration, this has caused.
Our voice of customer team is working actively to resolve the matter, we will inform you once the matter has been resolved.
Please wait for feedback.^NM
We do apologize for the inconvenience and undue frustration, this has caused.
Our voice of customer team is working actively to resolve the matter, we will inform you once the matter has been resolved.
Please wait for feedback.^NM
Samsung South Africa's reply21 Mar 2024, 09:58
Official
Good day Nirvad,
We do apologize for the inconvenience and undue frustration, this has caused.
Our voice of customer team is working actively to resolve the matter, we will inform you once the matter has been resolved.
Please wait for feedback.^NM
We do apologize for the inconvenience and undue frustration, this has caused.
Our voice of customer team is working actively to resolve the matter, we will inform you once the matter has been resolved.
Please wait for feedback.^NM