Useless beyond comprehension!

I am extremely disappointed with the service provided by Samsung's online SA store. Despite logging a return on April 13, 2024, well within their stated refund policy of 14 days, I have yet to receive any collection or refund. Despite numerous follow-ups and attempts to reach out for updates, there has been no response whatsoever. It's disheartening to see that this lack of communication and failure to adhere to their own policies seems to be a common issue, as evidenced by other reviews. I strongly advise against purchasing from Samsung's online store until they improve their customer service and fulfillment processes.