SH
Sherwin H
1 reviews | Active since Jan 2022
06 Jan 2026, 15:07
Useless and unprofessional online store
Ive been waiting for a refund from the 12th of December for an online order from Samsung south africa for almost R50000. Ive been given sad excuses that it is the festive season and people are on leave. Its now the 6th of January and have received nothing still.
Order ID: ZA***
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
06 Jan 2026, 15:09Good day Sherwin.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply06 Jan 2026, 15:09
Official
Good day Sherwin.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
SH
Sherwin H's updateReviewer Update
06 Jan 2026, 15:18Sad that it has to get to this stage to get any feedback from Samsung online. This is absolutely distasteful and unprofessional for such a big company
SH
Sherwin H's update06 Jan 2026, 15:18
Reviewer Update
Sad that it has to get to this stage to get any feedback from Samsung online. This is absolutely distasteful and unprofessional for such a big company