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zhasha.coetzer zhasha.coetzer

1 reviews | Active since Mar 2017

15 Dec 2021, 13:25

Used to be a good Brand - Not anymore!

I was a huge Samsung fan, but not anymore!!! The battery life of there products is horrible, my Samsung Note 20 Ultra battery life hold maybe 7 hours then it needs to be re charged, my Samsung Galaxy watch Active 2 doesn't even last for roughly 9 to 10 hours then it needs to be re charged. Comparing the watch to my husband Huawei Smart watch which needs to be charged every 2 to 3 weeks its ridiculous!!!!

My Samsung tumble dryer breaking just after the 2 year warranty ended it just last long enough for the warranty or no battery life to actually use the product.

Over the years i would jump to take the Samsung items (my house is (Use to be) full of Samsung items Fridge, Phones, Monitors and more) but not anymore when they break or die out now i will replace them with another brand - I'm sorry to see there quality op product drop so much as i got older - they used to be an amazing brand.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Dec 2021, 13:28
Official
 Good day Zha-sha, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^SS