Use an alternative company if you want service delivery or products to actually arrive

Long story short, I qualified for a promotion for a free pair of Samsung Galaxy Buds Pro 2, and after sending the promo details in I was confirmed and told to expect the buds within 14 days.

More than a year later, and after moving house, I am still waiting. Got in touch with customer services who said they would escalate and handle the matter - they escalated the matter to Samsung promotions who are the same people I have been unable to reach for more than a year.

After Samsung customer services were unable to get a response from Samsung promotions for a week they told me "they have done all they can do" and promptly closed the ticket.

This was over a month ago and so now I have been waiting for well over a year and have given up hope.