URGENT - Samsung Refund Outstanding 4+ Months - Formal Complaint

I purchased a Samsung S25 FE, purchased on 15 April 2026 via the Samsung Online Store. The refund was logged in May 2026. After a month, I was told my refund was approved.

It has now been 4 months since the refund was first requested, and for the past month I have been told repeatedly that it is "approved" and "with the finance department" with no actual payment made and no clear timeline given.

I have followed up multiple times and each time I get the same response with no resolution. This is unacceptable service for a refund that was already approved so long ago.

I am requesting: 1. Immediate payment of the approved refund amount 2. A clear explanation for the delay 3. A direct contact person who can actually resolve this, instead of being passed between departments.

I would appreciate this being escalated urgently, as this has already gone on far longer than reasonable.