VE
Vivian E
1 reviews | Active since Jun 2024
03 Jan 2025, 09:12
Urgent Complaint Regarding Two-Month Refund Delay
Dear Samsung South Africa,
I am writing to express my extreme frustration with the service I have received regarding a refund I initiated over two months ago. Despite following all the necessary steps to return the product and issue the refund, I am still waiting for this matter to be resolved.
Every time I contact your customer service team, I am told the same thing—that someone will call me back or that you will get back to me. While I initially trusted these reassurances, it has become clear that these promises are nothing more than empty words. To make matters worse, each time you respond, you add some new excuse or complication, further delaying the process and making the situation more unbearable.
This is not the level of service I expected from Samsung. Your inability to process a simple refund in a timely and professional manner is completely unacceptable. I am left feeling ignored and disrespected as a customer.
I demand immediate action to finalize my refund without any further delays or excuses. I expect you to prioritize this matter and ensure that I receive the funds owed to me without any additional back-and-forth communication. If this issue is not resolved promptly, I will have no choice but to escalate it further and share my experience widely.
Your continued inaction has already caused enough frustration, and I sincerely hope you will take this complaint seriously and resolve the matter immediately.
NOT Sincerely,
Helpful (0)
Replies (3)0
Replies (3)VE
Vivian E's updateReviewer Update
03 Jan 2025, 09:20I can no longer recommend Samsung Online to anyone. Instead, I will encourage people to purchase from physical stores or even choose other brands that prioritize their customers and provide reliable service. This issue has become a major inconvenience, and it reflects poorly on Samsung as a whole
VE
Vivian E's update03 Jan 2025, 09:20
Reviewer Update
I can no longer recommend Samsung Online to anyone. Instead, I will encourage people to purchase from physical stores or even choose other brands that prioritize their customers and provide reliable service. This issue has become a major inconvenience, and it reflects poorly on Samsung as a whole
Samsung South Africa's replyOfficial
03 Jan 2025, 11:13Good day Vivian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply03 Jan 2025, 11:13
Official
Good day Vivian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
VE
Vivian E's updateReviewer Update
06 Jan 2025, 10:07I am beyond disgusted, frustrated, and appalled by your complete lack of professionalism and inability to fulfil basic customer service promises. You have turned what should have been a straightforward refund process into a drawn-out, infuriating nightmare that has wasted TWO ENTIRE MONTHS of my time.
Let me remind you of your unfulfilled commitments:
I purchased a soundbar that became faulty.
You promised to collect the defective item and process my refund within 14 days.
I followed every instruction you provided. I sent the required photos to the correct department.
Despite my diligence, you have only issued empty promises and meaningless reassurances with no results.
For two months, I’ve endured repetitive and useless phone calls where I’m told the same tired excuse:
"We’ll inform the relevant department."
Do you think I enjoy being strung along like this? Do you think my time is worthless? I’m sick of hearing this nonsense while absolutely nothing happens.
Your sheer incompetence has shattered my confidence in your company. After this disgraceful experience, I will never buy anything from Samsung again. Your online store is a perfect example of what happens when customer service is nonexistent. You have failed miserably at upholding even the most basic standards of service, and your inability to rectify this situation reflects an astonishing level of ineptitude.
I will make it my mission to share my experience with as many people as possible. I urge anyone reading this to think twice before making a purchase from Samsung Online South Africa unless they want to be treated with the same disrespect and frustration.
I demand that you collect this faulty item IMMEDIATELY and complete my refund without any further delay. You have had more than enough time to resolve this issue. Failure to act now will leave me no choice but to escalate this matter publicly.
Please ensure that the CEO or a senior manager reads this complaint personally. Your company's reputation depends on resolving such egregious failures in customer service. I will accept nothing less than immediate action from someone with the authority to fix this.
AND, God help you, please don't give me another reference when you call because that means nothing to me and nothing comes from it. Have someone call me who can help my problem, and stop acting when you are about to say goodbye: "Is there anything else I could help you with? " That is a bunch of lies if you ask me. How do you want to help me if you can't even resolve my problem?
May I add, I could've scored a nice deal on a new soundbar on BLACK FRIDAY or even Christmas if I was issued my refund like promised. But, hey, not like you care.
FIX THIS NOW.
Let me remind you of your unfulfilled commitments:
I purchased a soundbar that became faulty.
You promised to collect the defective item and process my refund within 14 days.
I followed every instruction you provided. I sent the required photos to the correct department.
Despite my diligence, you have only issued empty promises and meaningless reassurances with no results.
For two months, I’ve endured repetitive and useless phone calls where I’m told the same tired excuse:
"We’ll inform the relevant department."
Do you think I enjoy being strung along like this? Do you think my time is worthless? I’m sick of hearing this nonsense while absolutely nothing happens.
Your sheer incompetence has shattered my confidence in your company. After this disgraceful experience, I will never buy anything from Samsung again. Your online store is a perfect example of what happens when customer service is nonexistent. You have failed miserably at upholding even the most basic standards of service, and your inability to rectify this situation reflects an astonishing level of ineptitude.
I will make it my mission to share my experience with as many people as possible. I urge anyone reading this to think twice before making a purchase from Samsung Online South Africa unless they want to be treated with the same disrespect and frustration.
I demand that you collect this faulty item IMMEDIATELY and complete my refund without any further delay. You have had more than enough time to resolve this issue. Failure to act now will leave me no choice but to escalate this matter publicly.
Please ensure that the CEO or a senior manager reads this complaint personally. Your company's reputation depends on resolving such egregious failures in customer service. I will accept nothing less than immediate action from someone with the authority to fix this.
AND, God help you, please don't give me another reference when you call because that means nothing to me and nothing comes from it. Have someone call me who can help my problem, and stop acting when you are about to say goodbye: "Is there anything else I could help you with? " That is a bunch of lies if you ask me. How do you want to help me if you can't even resolve my problem?
May I add, I could've scored a nice deal on a new soundbar on BLACK FRIDAY or even Christmas if I was issued my refund like promised. But, hey, not like you care.
FIX THIS NOW.
VE
Vivian E's update06 Jan 2025, 10:07
Reviewer Update
I am beyond disgusted, frustrated, and appalled by your complete lack of professionalism and inability to fulfil basic customer service promises. You have turned what should have been a straightforward refund process into a drawn-out, infuriating nightmare that has wasted TWO ENTIRE MONTHS of my time.
Let me remind you of your unfulfilled commitments:
I purchased a soundbar that became faulty.
You promised to collect the defective item and process my refund within 14 days.
I followed every instruction you provided. I sent the required photos to the correct department.
Despite my diligence, you have only issued empty promises and meaningless reassurances with no results.
For two months, I’ve endured repetitive and useless phone calls where I’m told the same tired excuse:
"We’ll inform the relevant department."
Do you think I enjoy being strung along like this? Do you think my time is worthless? I’m sick of hearing this nonsense while absolutely nothing happens.
Your sheer incompetence has shattered my confidence in your company. After this disgraceful experience, I will never buy anything from Samsung again. Your online store is a perfect example of what happens when customer service is nonexistent. You have failed miserably at upholding even the most basic standards of service, and your inability to rectify this situation reflects an astonishing level of ineptitude.
I will make it my mission to share my experience with as many people as possible. I urge anyone reading this to think twice before making a purchase from Samsung Online South Africa unless they want to be treated with the same disrespect and frustration.
I demand that you collect this faulty item IMMEDIATELY and complete my refund without any further delay. You have had more than enough time to resolve this issue. Failure to act now will leave me no choice but to escalate this matter publicly.
Please ensure that the CEO or a senior manager reads this complaint personally. Your company's reputation depends on resolving such egregious failures in customer service. I will accept nothing less than immediate action from someone with the authority to fix this.
AND, God help you, please don't give me another reference when you call because that means nothing to me and nothing comes from it. Have someone call me who can help my problem, and stop acting when you are about to say goodbye: "Is there anything else I could help you with? " That is a bunch of lies if you ask me. How do you want to help me if you can't even resolve my problem?
May I add, I could've scored a nice deal on a new soundbar on BLACK FRIDAY or even Christmas if I was issued my refund like promised. But, hey, not like you care.
FIX THIS NOW.
Let me remind you of your unfulfilled commitments:
I purchased a soundbar that became faulty.
You promised to collect the defective item and process my refund within 14 days.
I followed every instruction you provided. I sent the required photos to the correct department.
Despite my diligence, you have only issued empty promises and meaningless reassurances with no results.
For two months, I’ve endured repetitive and useless phone calls where I’m told the same tired excuse:
"We’ll inform the relevant department."
Do you think I enjoy being strung along like this? Do you think my time is worthless? I’m sick of hearing this nonsense while absolutely nothing happens.
Your sheer incompetence has shattered my confidence in your company. After this disgraceful experience, I will never buy anything from Samsung again. Your online store is a perfect example of what happens when customer service is nonexistent. You have failed miserably at upholding even the most basic standards of service, and your inability to rectify this situation reflects an astonishing level of ineptitude.
I will make it my mission to share my experience with as many people as possible. I urge anyone reading this to think twice before making a purchase from Samsung Online South Africa unless they want to be treated with the same disrespect and frustration.
I demand that you collect this faulty item IMMEDIATELY and complete my refund without any further delay. You have had more than enough time to resolve this issue. Failure to act now will leave me no choice but to escalate this matter publicly.
Please ensure that the CEO or a senior manager reads this complaint personally. Your company's reputation depends on resolving such egregious failures in customer service. I will accept nothing less than immediate action from someone with the authority to fix this.
AND, God help you, please don't give me another reference when you call because that means nothing to me and nothing comes from it. Have someone call me who can help my problem, and stop acting when you are about to say goodbye: "Is there anything else I could help you with? " That is a bunch of lies if you ask me. How do you want to help me if you can't even resolve my problem?
May I add, I could've scored a nice deal on a new soundbar on BLACK FRIDAY or even Christmas if I was issued my refund like promised. But, hey, not like you care.
FIX THIS NOW.