Urgent Assistance Required: Galaxy A16 Promotion Redemption Issue

Good day,

I am extremely disappointed with the service received from Samsung Promotions.

On 14 December, I purchased a Samsung Top Mounted Freezer Twist Ice Maker 540L, which included a free Galaxy A16, from Hirsch. Since then, I have attempted several times to complete the redemption form and upload the required documents in the specified formats. However, I consistently receive an “invalid” error message, despite following all the instructions provided.

On 15 December, I spoke to Sizwe Ndllela, who advised that I would receive an email containing all the necessary information to resolve this issue. To date, I have not received any email.

Today, I again contacted your call centre and spoke to both a male and a female agent, who advised that I would receive a callback. Unfortunately, no one has contacted me.

This ongoing lack of assistance is unacceptable, especially considering that I have comp**** with all the promotion requirements. I kindly request urgent assistance to resolve the redemption issue or a clear alternative process to ensure I receive the promotional Galaxy A16 as advertised.

I would appreciate a prompt response and resolution.

Kind regards, Mubeen Robertson O***