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prodrraphatelo P

1 reviews | Active since Dec 2016

09 Jan 2025, 11:40

Urgent Assistance Required: Data Retrieval from Invigilator App

Dear Samsung Support Team,

I hope this message finds you well. I am writing to seek your urgent assistance regarding a critical issue I am facing with the Invigilator app used during my exams at UNISA. I have been going back and forth for this issue to be resolved.

Unfortunately, I uninstalled the app at one point and now need to retrieve specific data from it. This information is crucial as UNISA is currently disputing my usage of the app during my exam, and I need to provide them with verification.

I would greatly appreciate any guidance or support you can provide to help me retrieve this data. If there are any specific steps I should follow or if I need to provide further information, please let me know.

Thank you for your prompt attention to this matter. I look forward to your response.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply09 Jan 2025, 11:42
Official
Good day Kagiso,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM 
Samsung South Africa
Samsung South Africa's reply09 Jan 2025, 14:54
Official
Please note that we have sent you an email to the email address you provided on this post. 
 
This matter shall be closed now. 
 
We appreciate your bringing your concerns to our attention and thank you for your support. 

Kind Regards, 
 Samsung ZA
^NM