DM
Dintle M
1 reviews | Active since Dec 2020
28 Dec 2020, 15:26
Urgent Assistance Needed
We bought a Samsung TV through Hi-Fi Corp. It's not even 6 months and the TV is faulty. A Samsung consultant has informed us that the service department is closed and a technician can only attended to our issue after they are back in January 2021. Appliances always gives issues, surely there should be someone on standby to help clients out when such issues arises. We cant wait till January 2021 for our issue to be attended to. We are highly disappointed in this terrible service. Hi-Fi Corp should also be liable to assist in this matter. We need urgent assistance.
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Replies (4)
Samsung South Africa's replyOfficial
28 Dec 2020, 15:27Good Day Dintle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply28 Dec 2020, 15:27
Official
Good Day Dintle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
28 Dec 2020, 15:33Thank you for posting your comment.
Your request for a repair has been received by our service center, and they will be in contact with you to confirm the appointment arrangements.
Kind Regards,
SamsungZA
Your request for a repair has been received by our service center, and they will be in contact with you to confirm the appointment arrangements.
Kind Regards,
SamsungZA
Samsung South Africa's reply28 Dec 2020, 15:33
Official
Thank you for posting your comment.
Your request for a repair has been received by our service center, and they will be in contact with you to confirm the appointment arrangements.
Kind Regards,
SamsungZA
Your request for a repair has been received by our service center, and they will be in contact with you to confirm the appointment arrangements.
Kind Regards,
SamsungZA
DM
Dintle M's updateReviewer Update
28 Dec 2020, 15:34Yes. The TV is under warranty and we have an insurance for it. It shouldn't be an issue for us to get another TV.
DM
Dintle M's update28 Dec 2020, 15:34
Reviewer Update
Yes. The TV is under warranty and we have an insurance for it. It shouldn't be an issue for us to get another TV.
DM
Dintle M's updateReviewer Update
29 Dec 2020, 11:09*** still not attended
DM
Dintle M's update29 Dec 2020, 11:09
Reviewer Update
*** still not attended