1 reviews | Active since May 2015
Urgent: 8 month old phone severely compromised
I bought a Samsung Galaxy Trend Plus phone from Vodacom in the Helderberg area barely 8 months ago. Lately I noticed that the battery seems to drain exceptionally quickly, often from 50% to completely dead within less than an hour. Then I noticed that the battery has swollen. I learnt that this seems to be an issue with Samsung phones.<br> <br> I travel a lot and need sufficient battery power to ensure my safety, and the rate of depletion on this battery is simply ridiculous. And I believe that the battery, swollen as it is, might pose risks to the health of my device, if not my person. It is utterly unacceptable for a device to be so thoroughly compromised when it is less than a year old and has been looked after. I hold Samsung responsible for this faulty component.<br> <br> Samsung, please tend to this urgently.
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
