Upset Customer

Item: Samsung South Africa
Rating: 1
Author: tracenaicker T

On the 23 July 2021 I received an email from Samsung SA saying....We at Samsung would like to say Thank You for participating in the Samsung Z Flip Rate and Review.

Congratulations you are a Winner!!!! Please may you kindly furnish us with your Delivery Details as to get your prize to you.

I completed the details required and sent it to Samsung on the 23 July 2021.

Then on the 24 July 2021 I received yet another email from Samsung SA saying......Dear Tracey Naicker You received an email from us congratulating you on winning with Samsung – Subject: "Congratulations you are a Winner!!!!".

Please accept our sincere apologies as the email was sent to you in error.

Stay Warm and Safe The Samsung Team ***4

I rep**** to the email saying I do not accepted the apology and would expect Samsung to honor the email and send me prize I won.

To date I did not receive any correspondence from Samsung SA.

This is most unprofessional considering Samsung is an international brand and I am a strong believer and supporter of the brand and I am currently using a Samsung cellphone

Please assist me

Thank you

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

26 Jul 2021, 12:35

Dear Tracey,

You received an email from us congratulating you on winning with Samsung – Subject: “Congratulations you are a Winner!!!!”. Please accept our sincere apologies as the email was sent to you in error.

The Samsung Team
NM

Samsung South Africa's reply26 Jul 2021, 12:35

Official

tracenaicker T's updateReviewer Update

26 Jul 2021, 12:57

I find this to be unacceptable and very unprofessional and would like a reason for the retraction of the original email and I would like to receive the so called prize.

tracenaicker T's update26 Jul 2021, 12:57

Reviewer Update

I find this to be unacceptable and very unprofessional and would like a reason for the retraction of the original email and I would like to receive the so called prize.