Upset

Good Day I am just very disappointed in the service I received from Samsung my husband and myself took us a Samsung s21 5g out on contract at Telkom it's enough the service we received from telkom was perthitec we where in the one in promenade and was disappointed we then went to the one in Canal walk the service was nice at first there after they just wanted the sale and neglected us questioning and never really explained the perks until after we signed the contract,I received evens worst from Samsung when purchasing 2 R20 000 phones which I need to pay R699 for each a month,I thought I'll get what was offered but up till today it's almost been a month and I still haven't received my Samsung gifts promised (ear bugs/smart tag as well as the voucher where I suppose to buy our screen guards with) I'm so angry I called Samsung several times and asked them to call me back as my airtime runs out by them putting me on hold first thing I do is give them my contact detail and everytime no one gets back to me I hope I can get some clarity with posting this mail.

Regards Natheera Jacobs