HL
Hein L
1 reviews | Active since Aug 2009
15 Jan 2024, 21:36
Updates not as frequently as advertised
I upgraded my galaxy S10 which reached end of support to a S22 to stay up to date with updates and security patches. A monthly security update was promised with their flagship series at the time for a few years. Just over a year in, and they've stopped updating the phone. Updates ceased in October 2023. I asked Samsung for an explanation, but they just said to wait. If a security update is marked as critical, why would I want a vulnerable phone?
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Replies (2)
Samsung South Africa's replyOfficial
16 Jan 2024, 07:38Good day Hein
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply16 Jan 2024, 07:38
Official
Good day Hein
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
HL
Hein L's updateReviewer Update
19 Jan 2024, 11:11I got a very generic reply indicating that the person responding doesn't really understand. My phone still remains vulnerable since it's missed the last 3 months worth of updates that Samsung has released in some regions, but have decided to not update South Africa.
HL
Hein L's update19 Jan 2024, 11:11
Reviewer Update
I got a very generic reply indicating that the person responding doesn't really understand. My phone still remains vulnerable since it's missed the last 3 months worth of updates that Samsung has released in some regions, but have decided to not update South Africa.