Unwilling to accept responsibility for design flaw: Cracked Camera Lens

<p>Dear Samsung</p> <p> </p> <p>With reference to my previous email dated 14 November 2016 which went unresolved.</p> <p> </p> <p>It had now come to my attention that similar cases of broken lenses were reported to Samsung before: Consumerist: Samsung Galaxy S7 Owners Say Camera Glass Shatters Unexpectedly. http://google.com/newsstand/s/CBIwjLSc9jI . It seems very suspicious that there are plenty of similar cases yet Samsung is not willing to accept responsibility for a potential design flaw...</p> <p> </p> <p>I've been a Samsung supporter for years and currently own 4 Samsung mobile devices after plenty of previous Samsung mobile; upgrades ever so often. Is this how I am going to help treated by Samsung? If so, this is my farewell message and I will no longer support Samsung as I expected more from a reputable, luxury brand...</p> <p> </p> <p>I am not willing to send in my phone for assessment, it is highly inconvenient and furthermore unnecessary since I know the lens is cracked and I am not willing to pay R400 for an assessment or alternatively a few thousand for a repair. It is unreasonable and shocking to expect that of customers...</p> <p> </p> <p>Why does Samsung not want to assist me? Why is this not a warranty claim? Surely impact marks would have been very visible if it damaged by the consumer...</p>