Unscruplous behaviour by head office agents - Known factor fault - they do not want to fix it

I reported my Samsung Curve TV UA48H6800AK model on the Hello Peter forum last week. On the surface the so-called customer service team has an automatic response to the query so everyone can thing that "Samsung Cares" that is the furthest thing from the truth. All they want is to close calls logged. It is VERY SAD that the lady who was "supposedly handling my query" WENT AS FAR AS LYING just to avoid them fixing my TV. She said the manager as GAME Phalaborwa said "they gave me another Tv. I called the gentlemen as I was shocked at the story, he says "she is lying he even referred her to traces of email communication emanating from 2018 just to help solidify my case. Why would such a big corporation hire such ************ people? Why would SAMSUNG ACT LIKE this is a new problem. THE FAULT of this model TV `s is known. All over the internet most of the complains are around the power switch of this TV. At First they promised me a technician will contact me and now that story has changed they want to investigate and now that GAME told them the truth they are twisting it and lie about what they were told. R15 000.00 is a lot of money, I need this TV FIXED PERIOD. The MINI lies will not fly.