JM
Jenett M
1 reviews | Active since Aug 2012
07 Jan 2022, 13:08
Unsatisfied with the quality of phone
I bought Samsun A52 on MTN Contract on the 20th of August 2021. A week after using it, I picked up the picture quality is very bad especial when you post a picture on whatsapp status or social media to be precise.
I have been monitoring this since last 5 month and each and every day it gets worse.
I am paying a lot of money for this contract yet I feel like I should just get another phone and space is just a nightmare!
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
07 Jan 2022, 13:10Good day Jenett ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Jan 2022, 13:10
Official
Good day Jenett ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
07 Jan 2022, 16:46Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The Application isn’t in our own development, we can only house the Application on our devices ,but when it comes to functionality you need to contact the app developer for help. As It's not the phone but the platform media/ App which automatically filters the picture and converts it to its higher capacity .
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply07 Jan 2022, 16:46
Official
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The Application isn’t in our own development, we can only house the Application on our devices ,but when it comes to functionality you need to contact the app developer for help. As It's not the phone but the platform media/ App which automatically filters the picture and converts it to its higher capacity .
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM