Unresolved warranty claim on Samsung Smart TV

Item: Samsung South Africa
Rating: 3
Author: Neels (CJ) Joubert

I bought a 70cm Samsung Smart TV with a 2yr warranty, during April 2021 from Kloppers in George. This TV became faulty on 28 Sept 2022. Kloppers registered a claim with Samsung SA, which intern arranged with the local service provider in Mossel Bay to have the TV fixed on our premises. After replacing the suspected faulty component at two different occasions with faulty components supp**** by Samsung, the set is still o.o.o. Apparently there seems to be a factory fault on this range of Samsung 70cm Smart TVs. I requested for this TV to be replaced with a new one, but to date, Samsung has not yet come to light with any action to rectify the issue at hand. What pathetic service by this so-called world class organization. A warranty leaving me for 3 weeks now, without a TV!!!! Ridiculous to say the least.

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Replies (1)

Samsung South Africa's replyOfficial

17 Oct 2022, 15:24

Good day, Neels,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

Samsung ZA

;^JL

Samsung South Africa's reply17 Oct 2022, 15:24

Official