UNRESOLVED 2016 COMPLAIN.

Samsung Voice of Complaints department is ***.

Booked my device for repairs with Samsung Canal Walk Store., Got mail with quotation and rejected it with immediate effect. Went to the store not later than 7 days after rejection with rejection fee. I was told that "SMART-LAB" is no longer in contract with Samsung that is when I was given Smart lab number to contact them directly " Yes I had to contact them directly" did that several times with no response in any means.

I therefor reported to Samsung complaints department, where my case has been handled by more than 4 consultants and still sitting with no resolution, every time I try to follow up i would be told that person is not in his/her desk but they'll rely the message so they can get back to me and that has never happened.

Only "resolution" I got was , I quote: Dear Abongile Phikelela We refer to your escalation. Please see below the feedback with regards to your query. • NOTE that all devices not collected within 90 days of collection notification will be sold to defray expenses. • Also note that the service center SmartLab is closed down.

Regrettably, Samsung cannot fulfil your request on this matter.

Quote closed:

So How Could I have Collected my device if I was told that smart-lab has closed down/ pulled away from samsung