JN
Jacques N
1 reviews | Active since Nov 2023
05 Mar 2025, 14:40
Unreliable. Dont Trust
Dont trust Samsung. I have lost all respect for a company i supported to such an extent i dont even want to own a samsung phone anymore. I bought a wireless charger from them. It didnt work. I took it to a Samsung Care centre and they confirmed its faulty. I logged an email with a refund request. They phoned me and confirmed and asked me to email them the pics of the product. Which i did. Yola was dealing with my issue. The only time i heard from her was that phonecall. I received the unit on the 11 Feb. Emailed them on the 12 Feb. Till date i havent heard from them at all unless i email them and its always we will forward your email. Still now No refund and product still at my home. Im Done .
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Replies (2)
Samsung South Africa's replyOfficial
05 Mar 2025, 14:41Good day Jacques.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply05 Mar 2025, 14:41
Official
Good day Jacques.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
JN
Jacques N's updateReviewer Update
05 Mar 2025, 14:46Heard that before. Doubt it very much. Everything gets escalated into a recycle bin.
JN
Jacques N's update05 Mar 2025, 14:46
Reviewer Update
Heard that before. Doubt it very much. Everything gets escalated into a recycle bin.