Unreliable and pathetic service

I have had 2 Samsung mobile phones one of which suffered hard drive failure and the other suffered who knows what because it was impossible to switch on. The second phone died one month and 3 days after my renewing my contract with MTN. Comments from the Samsung service department in Durban were... what do you expect is from Korea and there are always a couple of faulty phones in every batch..... hardly reassuring. Samsung's website shows the Riverhorse Customer Services office is open 7 days a week... needless to say this is not the case as its not open on a Sunday as I found out to my cost. The gate guard told me its been close on a Sunday for 2 years. When I complained about this the Manager said we have asked head office to update the website on numerous occasions but no one listens. What a joke and how pathetic. I have been put off Samsung products for life.