Unreal NON service

I contacted ADH premium yesterday at 10h36, I was informed that fixing the device might take up to 5 working days and that a loan unit will be provided to me in this time (this I was fine with and all went well) I was then told that the loan unit will not be the same as my device (also not a problem but this is not what is said in the email when you install the ADH app). After that conversation I was given a reference number and that is it.<br> <br> I contacted ADH again today to try and find out what time my device will be collected, I was informed that it will be between 9 and 4. It is 16:19 at this moment and I still have my device.<br> <br> I am a true fan of Samsung and I have never used another make but this service is very unfortunate and I am shocked by this. I have never had a problem with any of my Samsung's and this is the first time I am claiming for anything. <br> <br> My reference is ***.A39445.<br>