Unprofessional service from Samsung and Regener Group [Cellphone Trade-in]

Hi

I am highly disappointed with the unprofessiomal service I am getting from Samsung and Regener Group.

My retired mother traded in a cellphone in December 2023 at a Telkom store. They collected the phone on the 2nd of January 2024. Since the 2nd of Jan they havent paid the amount due to my retired mother.

I have done countless follow up on behalf of my mother, I get numerous excuses and date commitment that they never honour. They never provide any update unless I follow up. Their reason for non-payment is that Samsung has not paid the amount through to them. Which I do not believe because Samsung is big company which I do not understand why they cant pay a simple R10k to my retired mother.

This is frustrating, unprofessional and it now seems like my mother might not get her R10k and possible *****.

Seniors at Samsung and Regener Group please assist with this.

Call ***

Regards