Unprofessional, Pathetic Service from Samsung

I bought my Samsung J7 on 01/08/2016. I took the phone for repairs in 2017 to Samsung Constantia Kloof as my phone was flickering. My phone gave me the same problem from beginning of July 2018. I took my phone to Samsung Customer Care Bank City on 31/07/2018 where I was assisted by Thabiso and I was advised that my phone will be ready in 48 to 72 hours.

He called me on 02/08/2018 telling me that the date captured as my date of purchase is 02/06/2016 which was incorrect. He advised me to send my proof of purchase which I did and my email was never acknowledged. I tried calling him the whole day and he never got back to me until on 03/08/2018 I managed to speak to him.

He acknowledged my proof of purchase and said it can be for any Samsung J7…… How insulting is that. I asked if I must request a proof of purchase from FNB that reflects the IMEI number and he said that’s not going to help since my details were incorrectly captured.

I don’t understand how my date of purchase was captured as 02/06/2016 by Samsung Constantia Kloof and he advised me that it was my duty to check as the customer if everything is captured correctly……So I don’t know if I was supposed to stand next to the consultant and teach them how to do their job?????? Thabiso advised me that I need to pay as my warranty is not valid anymore. I really don’t understand whose fault is it that people are *********** with their job and now I must pay for someone’s negligence…….I’m not happy with the poor service that I got from Samsung Customer service centres.