Unprocessed Galaxy S22 Ultra Buds Pro Claim

Have pre-ordered a S22 Ultra and claimed my Buds Pro on 14 March 2022 through the Members app. This was one of two contracts of which we have submitted claims on the same day. The one contract received confirmation email on same day where after the buds were delivered with the stipulated 2 week period. The other contract have not yet received any form of successful claim confirmation. Samsung does not respond to any emails sent to *** nor are they answering any calls on ***5 (the number to contact on the email received with the reference number is incorrect ***2) After numerous attempts to Samsung Online, all I am being told is that the claim is processed but the voucher just needs to be uploaded. NO ETA on when I am receiving them or confirmation of a successful claim has been received after all these attempts. We are now a month down the line!!!!! I have never experienced such bad customer service!