Unpleasant service and total disregard

<p>Last week I send my Samsung s6 galaxy phone in at the Samsung store attached to the store New World electronics in the shopping centre Menlyn in pretoria. My phone was send in with its box and it came back without it today when I picked it up after work. When I got home and wanted to insert my simcard the holder for the simcard was missing from the slot, witch is very inconvenient showing total disrigard. My phone was sent in to repair the charging port witch got worn after two months of use , and the phone got extremly hot, witch was not repaired instead they said my screen was cracked witch was not only the screen protector that was cracked like the form states of asessment when the phone was taken in. My phone is still under warrenty so you would expect them to help you as there is no water or physical damage that the warranty does not cover , instead when I phoned and asked why my phone is not being repaird for what I asked for, a guy witch wil be anonamous for now at the store told me he is trying but the guys at the "Hub" does not want to budge. He sugested that I must pick up the phone and use it for a week or two and bring it back to repair the original problems witch is inconvenient. Ive been useing samsung from s4 to s5 mini and now s6 galaxy and as wel a galaxy 10.1 Samsung tab never such inconvenience like now.? Ive been a loyal samsung customer . I am very disappointed. I could be contacted at *** or ***</p>