UNNACCEPTABLE CUSTOMER TREATMENT NO RESPONSE TO E

05/05/2015 RECEIVED QUOTE REPAIR s6 R950 ex vat, was told if I don't accept they will not repair my unit under adh Insur. I accepted quote, later received a call from SSS Cell no *** to accept quote R1500 ex vat. I then emailed Mr Evan as no other managers were on duty wanting to know why the price has increased. Received a call from courier company to deliver my unrepaired unit (no explanation). To date I have not received a response from SAMSUNG VOICE OF CUSTOMERS even tho I have copied them on all my emails. I also have a signed letter from Samsung stating that they will cover all repairs under ADH Insurance. I bought this cellphone in April and i cannot use it as they refuse to repair my devise and they further refuse to give me an explanation as to why they have increased the quote i accepted. My job no is *** i have proof of all the emails i have sent to Constantia Park for the last 3 weeks. I have never experienced such BAD CUSTOMER SERVICE FROM ANY COMPANY BEFORE. THEY DO NOT ADHERE TO THE NCR REGULATION AND CHANGE QUOTATIONS AND IF YOU DO NOT ACCEPT THEN THEY JUST RETURN YOUR DEVISE WITHOUT EXPLANATION AND REPSONSIBILITY. THE VOICE OF CUSTOMERS DONOT RES