UniTronics sucks! SAMSUNG please help... but seriously do something!!!

Good day

I was recently contacted by 2 representatives from your head-office to receive feedback from my recent repair (done in February of this year, 2018) undertaken by UniTronics, who I understandably know no longer do repairs... for obvious reasons...

I have told both of these employees, that though I was happy to have a working phone again, I was terrified to find that my SIM card tray had been 'misplaced' by the 'engineer' who serviced my device.

I already have 5 different VOC reference numbers, and don't see how another would benefit me, as a loyal Samsung Customer, in any way.

I look forward to hearing from another representative (maybe even a senior rep, as I have been waiting fairly patiently for just over 6 months now) to retrieve my details for a delivery, so my 'misplaced' property can be reimbursed.

Kind regards.