uninformed shop staff

Visited the Samsung Experience store in Brooklyn Mall today, what a BAD EXPERIENCE we just had there. I asked for the Gear Circle, the staff on the ground needed to go check with the manager first, the guy did not even know what the Gear Circle is. The manager then informed him that the Gear Circle is not coming to South Africa. How can the staff and a Manager of a Samsung brand shop be so unimformed about Samsung products? This is pathetic!