Unhappy with service i am getting from Samsung

I am not happy at all with service i receive from Samsung this passed week i bought a Samsung smart tv 58inch at ok furniture a ago and it started giving me problems i reported the matter to ok than it was escalated to Samsung this started they called nd we did troubleshooting found out that the tv is still not working tuan i was told they will send someone which the did the guy told me the matter is fixable he just has to order the part this was tuesday, when i call him to ask the turn around time he didn't pick up my call than i decided to call ok furniture which help me to be in contact with the call centre when speak to ine of their agents he tells me the matter wasnt log but he will try and see were the problem but promised that by 12noon today 14/10/2022 he get back with answers i waited til 1:30pm no contact from him or anyone who works at Samsung i called to ask what is the delay no seems to no i asked for the guy who i spoke too i am told they cant find him asked to speak to a supervisor still no response so i myself i am confuse on what to do its too me my kids and ***ear mom cant watch tv

NB: name of the people who i spoke too is Njabulo and eveylin