Unhappy with service

I have always been a Samsung fan However recently my previous washing machine broke after a great service of five years so I decided to purchase a new washing machine and my first choice was to buy a samsung. The machine was bought through Russels due to the product being cheaper at this store and I must add that the Russels in the Knysna store were very helpful!<br> <br> When the washing machine was delivered the courier guys droppped it off and myself and my wife carried it into the area we want it to be, however upon connecting the cold hose into the cold inlet with the machine off the washing machine immediately started filling up with water, upon calling the Samsung call centre 2 people confirmed that it is a broken valve on the cold water inlet. I logged the complaint within the 7 day period.<br> <br> I received a call from Russels today and got told that Samsung refuses to replace the machine until they send a Samsung technician to check that the machine is really faulty and also to possibly fix the fault.<br> <br> I spent alot of money on this machine and do not want a fixed \new"machine. I want a new one! Secondly I have now been a week without a washing machine"